Your feedback can make a real difference

Healthwatch Somerset is the county’s independent health and social care champion. We exist to ensure that people are at the heart of care.

Everyone who uses health and social care services has the right to expect high standard of care. Sharing your views and experiences about services can help them understand what they are doing well and how they could improve. We summarise your feedback and present it to those in charge of health and social care in Somerset, so they get a clear picture of your experiences to help them make positive changes.

Your feedback will help us make health and care services better for you and your community.

You can tell us about a recent experience, good or bad by completing our online feedback form below or contact us by telephone or email.

Coronavirus

With health and social care services under mounting pressure due to the coronavirus, there may be an impact on how you get the care and support you need. People are likely to have different experiences depending on their needs and the severity of their symptoms.

We are interested in hearing about how this virus outbreak may be changing the way in which you access local services, particularly if you rely on them for regular care. You can also tell us about how services responded to you if you have become unwell with COVID-19 symptoms. This will help us to identify how services are adapting and working well, and to highlight common issues and challenges that need further work and improvement.

Click here to complete our separate coronavirus feedback survey

Please be considerate when you are visiting services and follow NHS advice. We need our health and care providers to remain safe so that they can look after us.