1. Healthwatch Somerset calls for more feedback from public

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    We are encouraging local people to give their views and experiences of local health and care services following a recently published report on Mendip House in the county.

  2. Healthwatch Somerset welcomes new announcement

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    As the county’s independent health and care champion, we welcome news a new provider will run the out-of-hours GP services in the county.

  3. Work with us

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  4. Privacy

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    This Privacy Statement sets our data processing practices carried. We retain and use personal data (information that relates to and identifies living people) to help us carry out our role as the independent champion for people who use health and social care services.

  5. News and reports

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  6. What we do

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    Find out about our role, our plans and our people.

  7. Five ways to give feedback to help shape local health and care services in Somerset

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    Share your experiences of local health and care services and make it better for everyone – that’s our message as we celebrate our fifth birthday next week (April 1).

  8. Advice and information

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    Find out how we can help you access the support you need to live well.

  9. Get involved

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    Do you want to help make a difference to health and social care? Whether you would like to volunteer with us, work in partnership, or share your views, we'd love to hear from you.

  10. Views wanted to help improve Somerset’s failing 111 service

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    People in Somerset are being asked for their views on using the county’s 111 non-emergency phone line.

  11. Our Board

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  12. Our staff

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  13. Help making a complaint

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    Take a look at our practical resources to help you make a complaint about NHS health and social care services.

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  15. Annual Report 2017-18

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    Healthwatch Somerset Annual Report 2017-18: A review of our work over the past year and its impact, plus our work planned for 2018-19.

  16. Making a complaint about social care services – what should you expect?

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    Here we look at six things you should expect when making a complaint about social care services.

  17. Board members wanted to help shape health and social care services in Somerset

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    People with a passion for seeing local health and social care services changed for the better are being sought by us, the county’s independent health and social care champion.

  18. There’s still time to give your views on Somerset’s 111 service

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    People in Somerset are being urged to give their views on using the county’s 111 non-emergency phone line.

  19. Find services

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  20. “Join us and help give everybody in our community a better future!”

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    New Healthwatch Somerset volunteer Stephen Sharples is urging people in Somerset to be more actively involved in the decisions around their health and wellbeing

  21. Can't find the right support?

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    If you can't find the right support, Healthwatch is here for you. In times of worry or stress, we can be there to find you the best place to go for help, whether it's finding an NHS dentist, how to make a complaint or where to go for extra support. Find out more in our video below.

  22. Hundreds of people reveal their experiences of Somerset’s 111 non-emergency phone line service

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    We are calling for the NHS non-emergency phone line to provide better communication with the public.

  23. NHS 111 service report: Experiences and views of local people in Somerset

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    We created a survey that could be accessed online and completed at engagement events. The survey ran from 11 June to 31 August 2018. It asked for the views of local people who had used the service within the last three years.

  24. Our role

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    We're here to find out matters to you and to help make sure your views shape the support you need.

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  26. Enter and View: Able2achieve

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    Our report following a visit to Able2achieve in Yeovil, which provides supported living and domiciliary care provision.

  27. What should I know before choosing a care home?

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    To choose the right care home and support for your needs, or the needs of a loved one, it's important you have the right information to make your decision. Here are six things you should consider when choosing a care home.

  28. Helping young people have a voice on health and social care in Somerset

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    The health and care issues affecting children and young people in Somerset have been the focus of our recent work.

  29. Improving Lives Strategy

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    We will be monitoring the progress of a new strategy, launched this month by Somerset’s Health and Wellbeing Board.

  30. Volunteers Week

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  31. Care Homes Open Day 2019

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  32. Healthwatch Somerset asks young people ‘How could health and social care services work better for you?’

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    What’s it like being a young person using health, social care and wellbeing services in Somerset, and what changes do young people want to see?

  33. Healthwatch report highlights inconsistencies in NHS 111 service in Somerset and Devon

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    A joint report released today by a group of local Healthwatch in the South West, shows that although the NHS 111 service in Somerset and Devon is rated highly by the public, there are inconsistencies in the quality of the service.

  34. NHS 111 Out-of-hours service: Public feedback from Somerset, Devon, Plymouth and Torbay

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    Healthwatch in Somerset, Devon, Plymouth and Torbay joined forces to promote a regional survey to ensure that people using the NHS 111 service had their say on the way it is delivered to them.

  35. What do you think about Somerset’s District Nursing Service? What works well and what could be improved?

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    We want to know what people think about the care they have received from Somerset’s District Nursing Service, to help the service develop and improve how it cares for local people.

  36. Our impact

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    Our annual report provides a summary of the experiences people have shared with us and highlights the action we have taken in response. Take a look to see how people's views are impacting decisions made by NHS and social care leaders.

  37. New public engagement programme to drive improvements in local health and social care

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    We have announced the areas we will investigate this year, to make sure that local people’s views and experiences are used to drive and support improvements in local services.

  38. Virtual get together and team building for our Young Listeners

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    By Max Popham, Healthwatch Somerset Youth Engagement Officer

  39. Mindfulness – what is it, and how can it help our Young Listeners?

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    By Max Popham, Healthwatch Somerset Youth Engagement Officer

  40. How should social care support you?

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    People have told us they want to feel listened to and involved in decisions about their social care. Here are six things you should expect from care services, according to new guidelines.

  41. Changes to Somerset’s District Nursing Service: What patients and carers want to see

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    Our new report out today, shows that people who receive care and support at home from the District Nursing Service, would like to see the introduction of weekend and evening visits, but many people are more cautious about the introduction of digital consultations.

  42. The District Nursing Service: People’s experiences of using the service in Somerset

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    We gathered the views of those currently using the District Nursing Service. We wanted to know what the current strengths and weaknesses were in the delivery of the service to patients in Somerset.

  43. Annual report highlights how Healthwatch Somerset has supported the public throughout the pandemic

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    Over the last year (April 2020 to March 2021), during the pandemic, 2,387 Somerset residents shared their feedback on the county’s health and social care services with us or sought information and advice on how to access the care and support they needed.

  44. On equal terms - then and now: Annual Report 2020-21

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    Healthwatch Somerset Annual Report 2020-21: A review of our work over the past year and its impact, plus our work planned for 2021-22.

  45. New study asks people how they’ve been affected by waiting for surgery in Somerset

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    As the number of patients waiting for surgery continues to grow, nationally and in southwest England, we are asking people about their experiences of being referred for surgery in Somerset and how they have been affected by waiting times.

  46. Our first face-to-face meeting brings focus to the project

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    By Max Popham, Healthwatch Somerset Youth Engagement Officer

  47. Home

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  48. Events

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    Take a look at our upcoming events or check out our selection of health and care awareness events you can support.