01278 264 405 or 0800 999 1286 (Freephone) info@healthwatchsomerset.co.uk

Reports & Publications

Our most recent publications

Publications from Healthwatch Somerset

On this page you can find a complete list of our latest reports and publications for download – including newsletters, ebulletins, leaflets and reports relating to health and care services in Somerset. Historical reports and reports in accessible formats are also available on request, please contact us.

Healthwatch Somerset Reports

Our published reports from October 2017 to view and download.

Patient experiences of the NHS 111 service in Devon and Somerset: Feedback report
Healthwatch Devon, Plymouth & Torbay | Healthwatch Somerset – March 2022

The impact of waiting for NHS surgery in Somerset
Healthwatch Somerset – November 2021

Young Listeners Project: Sharing young people’s feedback to improve the health and social care services they use
Healthwatch Somerset – November 2021

On equal terms – then and now: Healthwatch Somerset Annual Report 2020-21
A review of our work and its impact for 2020-21 and our plans over the next year. You can also preview this report on-screen below.
Healthwatch Somerset – June 2020

The District Nursing Service: People’s experiences of using the service in Somerset
Healthwatch Somerset – June 2021

NHS 111 Out-of-hours service: Public feedback from Somerset, Devon, Plymouth and Torbay
Healthwatch Somerset | Healthwatch Devon, Plymouth & Torbay – January 2021

Access to primary care GP surgeries in Somerset: What local people told us
Healthwatch Somerset – December 2020

Accessing health and social care during COVID-19: A Somerset perspective
Healthwatch Somerset – November 2020

Care Homes during Covid: care staff perspective
Healthwatch Somerset – September 2020

Enter & View Report: Centenary House Care Home, Shepton Mallet
Healthwatch Somerset – published Sept 2020

Enter & View Report: Oake Meadows Care Home, Taunton
Healthwatch Somerset – published Sept 2020

Enter & View Report: Oak Lodge Care Home, Chard
Healthwatch Somerset – published Sept 2020

Impact Report 2020
A review of our work and its impact for 2019-20 and our plans over the next year.
Healthwatch Somerset – June 2020

Accessing information about health & support in Somerset: The views of local people
1. Report
2. Appendices

Healthwatch Somerset – October 2019

NHS Long Term Plan: The views of Somerset residents
Healthwatch Somerset – July 2019

Health Visiting Service Report
Healthwatch Somerset – June 2019

Impact Report 2019
A review of our work and its impact for 2018-19 and our plans over the next year.
Healthwatch Somerset – June 2019

Evaluation of Somerset Safeguarding Service: User feedback process
Healthwatch Somerset – April 2019

Somerset Young Carers Report – You said, we did
Healthwatch Somerset – March 2019

Enter & View Report: Able2achieve
Healthwatch Somerset – November 2018

NHS 111 Service Report
Healthwatch Somerset – October 2018

Impact Report 2018
The Annual Report outlines the impact of our work and how we will ensure the public’s voice is heard over the next year.
Healthwatch Somerset – June 2018

Other publications for reference

These are published either by us or partner organisations, and relate to areas of Healthwatch Somerset’s work to view and download:

Healthwatch Somerset and what we do – Leaflet, October 2017

How you can volunteer with Healthwatch Somerset  Leaflet, October 2017

Brand Guidelines
A guide to the brand and communications style of Healthwatch Somerset – 2017

Every Complaint Matters Briefing
Healthwatch England – March 2016

An Overview of the Legal Requirements for a Local Healthwatch
Healthwatch England – August 2013

Healthwatch Somerset Archive

A list of the reports completed up to 30 September 2017 by the previous service provider (The Care Forum).  Please contact us to request a PDF version to be emailed to you.

Annual Reports:  2016-17  |  2015-16  |  2014-15  |  2013-14

Enter & View Reports

How Connected Are You? SurveySeptember 2017
Healthwatch Somerset identified there was a need to find out from local people how connected they feel and why.  We also sought to find out how being connected affects feelings of loneliness and isolation.

Bridgwater Parent Support GroupJune 2017
Members of this support group run by the Parent Carer Forum shared their concerns and experiences with Healthwatch Somerset.

Information stand at Musgrove Park Hospital, TauntonMay 2017
The Healthwatch Somerset Enter and View Team engaged with members of public at Musgrove Park Hospital to gather their feedback about health and social care services.

Compass Carers Support Group, Bishops LydeardMay 2017
Healthwatch Somerset engaged with members of the carers support group, who meet monthly at Quantock Vale Surgery, Bishops Lydeard.

Compass Carers Support Group, IlchesterMay 2017
Healthwatch Somerset engaged with members of the carers support group who meet monthly at the GP Medical Centre in Ilchester.

Compass Carers Support Group, MartockMay 2017
Healthwatch Somerset engaged with members of the carers support group who meet monthly at the GP Medical Centre in Martock.

Hearing Voices Support Group TauntonApril 2017
Healthwatch Somerset visited the Hearing Voices support group in Taunton to introduce Healthwatch and to listen to any issues or concerns the group wanted to discuss.

SAAFA Engagement ReportFebruary 2017
Healthwatch Somerset attended a meeting of representatives from SSAFA (Soldiers, Sailors and Airmen Association) to hear about their issues and concerns on health and social care in the area.

Young Healthwatch ReportNovember 2016
Healthwatch Somerset ran a series of focus groups with young people based at Burton’s Orchard in Taunton.  The aims of the focus groups were to explore young people’s experience of leaving care and to involve them in starting to plan their own consultation with other care leavers.

Post-polio Syndrome Consultation ReportNovember 2016
Healthwatch Somerset consulted with members of the Somerset Polio Support Group to document the care they receive from the NHS in relation to their condition, at both primary and hospital level, in order to raise the understanding of PPS with NHS health commissioners.

Somerset Polio Foundation Support GroupSeptember 2016
Healthwatch Somerset returned to visit the Taunton Support Group to find out how their report on Post-Polio syndrome was progressing and to hear the key issues identified so far.

Parkinson’s UK Support Group, Burnham-on-SeaJuly 2016
Healthwatch Somerset engaged with the Burnham-on-Sea Support Group to hear their experiences of accessing health and social care services in the area.

Rethink Advice DayJuly 2016
Healthwatch Somerset gave a presentation on patient and public engagement at this advice day hosted by Rethink to raise awareness of Healthwatch and its work.

Early Supported Discharge, Independent Patient Engagement ReportMay 2016
Early Supported Discharge is a service that aims to help patients who have suffered a stroke to be discharged from hospital sooner and to carry out rehabilitation at home rather than in hospital.

Frome and District Day CentreMay 2016
Healthwatch Somerset engaged with Frome and District Day Centre to hear their experiences of accessing health and social care services in the area.

Availability of hearing aid batteries in Bridgwater: You said, we did May 2016
Healthwatch Somerset was contacted by the secretary for Bridgwater Senior Citizens Forum. A request for action was raised regarding the availability of hearing aid batteries in the Bridgwater area.

Active and In Touch Frome – April 2016
Active and In Touch Frome is a group of volunteers who visit, help and befriend people who have become isolated or out of touch with the community around them.

Post-Polio Support Group, TauntonDecember 2015
This report details the engagement that Healthwatch Somerset has had with the Taunton Post-Polio Support Group, the issues that arose around the understanding among professionals about post-polio syndrome and the ongoing joint work to highlight these with commissioners, GPs and health professionals.

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