01278 264 405 or 0800 999 1286 (freephone) info@healthwatchsomerset.co.uk

Young Listeners

Communicate better to care better

Fiona Phur, Partnership Business Manager at Somerset County Council said:

“Young people’s voices should be at the centre of all our decision making and the findings from this project are powerful and give direction to future service planning.”

Share your views

Tell us about a recent experience

Making health and care better for young people

We gave young people in Somerset the opportunity to directly influence improvements in the health and social care services they use​.

Young Listeners project

Between January and July 2021, we recruited and trained a group of young volunteers aged 12-18 to become Young Listeners.  They designed and delivered a peer-to-peer engagement project to explore the issues that are important to young people.  In August and September 2021, they met and ‘listened’ to the views and experiences of 65 young people from across Somerset.

What did they hear?

They heard about the barriers and challenges young people face when seeking care and support, and the changes they want to see to make services work better for young people.

They identified key themes and made recommendations and practical suggestions to help those responsible for Somerset’s health and care services address young people’s needs and concerns.

The key themes identified were:

Better communication is needed, with young people and between services.

Make it easier for young people to find information about health and social care services
and support.

“No emails or calls, I felt left alone.”  |  “I almost gave up.”  |  “When I found the services they offered brilliant support, it was just a matter of finding the support.”

Read our report

Find out more about the project and how young people want services to change and improve: Young Listeners Project – Sharing young people’s feedback to improve the health and social care services they use. (November 2021)