Our report following a visit to Wyndham House in Minehead, which is a period property with modern extensions. It has 50 bedrooms and is registered to provide residential care.
The home was notified about the Enter & View visit two weeks prior to the visit. On the day of our visit the manager informed us that they were 82% full.
Recommendations
The Enter & View team recommend that the home consult with Action on Hearing Loss and take advice on the installation of hearing loop systems.
Good practice suggestions for resident and family meetings: Make meetings part of a larger event such as cheese and wine evening; Ensure that residents have the opportunity to add to the agenda and that they received the agenda well in advance; Invite guest speakers to talk about a topic of interest such as care home fees, hobbies, crafts, reminiscence or perhaps even a comedian; Involve domestic, kitchen and activities staff.
Share ‘Consolidated Activities and good practice examples’ with activities staff and at resident & family meetings.
This report was produced by the previous Healthwatch Somerset service provider, The Care Forum.
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