Our report following a visit to St Andrews Ward in Wells, which has 14 beds, providing assessment and treatment primarily for adults of working age experiencing an acute mental health problem.
There is a team of specialist mental health doctors, nurses and therapists who work closely with the crisis resolution and home treatment teams. St Andrews Ward predominantly provides services to people who live in the Mendip area.
This visit forms part of a wider project running from November 2015 to July 2016. Our Enter and View Representatives visited each of the nine wards in Somerset that provide treatment for people with acute mental health issues.
Recommendations
It is recommended that information leaflets about Healthwatch Somerset are made available.
It is recommended that the ward look at the activities list and good practice examples detailed in appendix 6.3 and 6.3.1 and share these with activities staff and at ‘Have Your Say’ meetings.
It is recommended that the Trust review the out of hours support for the ward.
It is recommended that the manager and the trust consult with patients and staff with a view to reviewing staffing numbers on a regular basis.
This report was produced by the previous Healthwatch Somerset service provider, The Care Forum.
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If you need this report in a different format, please email info@healthwatchsomerset.co.uk or call 0800 999 1286.