In November 2024 we undertook an Enter and View visit to Oakhill Surgery to observe the quality of service, and talk to people using the surgery.
The purpose of this Enter and View visit was to talk to patients, their family members, caregivers, and staff to understand how they felt about their experience at Oakhill Surgery.
Summary
Our visit had been advertised within the surgery and on the surgery website
We spoke to over 14 people
Observations were made throughout the visit
What we found
This practice serves the local community, and patients feel it is an integral part of that community. Patients said staff are friendly, and go above and beyond to be helpful. We were told that staff get to know the patients and in turn patients feel listened to.
The surgery places importance on good communication with patients. This includes knowing patients’ names and telling patients what is going on.
We observed staff being polite and courteous to patients. Patients spoke highly about the attitude of staff and quality of care they receive.
Our recommendations include:
It would be helpful to have photos of the staff so that patients can recognise them.
Investigate the possibility of enlarging the size of font on the TV screen and slowing the speed of screen changes.
Continue to host the annual carers event (or similar) to showcase the surgery and to pass information to patients.
Read our report
If you need this report in a different format, please email info@healthwatchsomerset.co.uk or call 0800 999 1286.