Somerset can help health and social care organisations to communicate clearly and effectively with local people about the coronavirus and the impact on services and support.

The Healthwatch Somerset volunteer Readers Panel reviews reports, leaflets and other documents, to ensure information is accurate, clear and user-friendly. They support a range of organisations including NHS trusts, Clinical Commissioning Groups, Somerset County Council, charities and service providers.

Healthwatch Somerset Manager, Hannah Gray, explains more about the service: “Our Readers Panel helps organisations communicate using clear and appropriate language, so that they reach the people who use their services. Our readers are all volunteers, who are experienced in this work and committed to helping organisations improve the way they deliver their services, including through the information they provide.

“At times of crisis, effective communication is crucial. There’s so much information being put out about coronavirus as organisations seek to communicate with local people to convey advice and messages of support. Our Readers Panel can help make messages effective.”

Organisations who need support from the Healthwatch Somerset Readers Panel, can get in touch via the website, call 01278 264405 or email