Our Team

Meet the Healthwatch Somerset team

Emily Taylor

Healthwatch Somerset Manager

My role is to manage Healthwatch Somerset’s Volunteer and Engagement Team. Our team delivers engagement strategies that encourage involvement and participation in the monitoring, evaluation, and improvement of health and social care services by talking to and listening to peoples’ experiences of using these services. Volunteers play a vital role in our work, and our volunteering programme ensures that a wide range of people are meaningfully involved in various Healthwatch activities including; Enter and View, special projects, and general community engagement.

Jacquie Franks

Development Officer

My role is to seek out and listen to the people who live and work in Somerset, to hear their experiences of using health and care services and record the issues and concerns raised by individuals and groups that are then used to inform commissioners and service providers.  I also signpost people to where they can get the best support to help them with their enquiry.  I work with our volunteers in order to further research and develop particular projects that form part of Healthwatch Somerset’s Work Plan.

Karen Ball

Information, Marketing & Signposting Officer

My role involves keeping the website up-to-date, and using social media to keep people living in Somerset informed of the team’s work, along with marketing.  I organise and attend meetings, events, and networking with the voluntary sector and other stakeholders, and support the Members of our Board.  I also help people by sharing information on complaints procedures, advocacy services, and signpost people to relevant available services, and support for health and care services.

Julie Draper

Volunteer Officer

My role is the main point of contact for Healthwatch Somerset Volunteers, and to recruit new volunteers, co-ordinate all volunteer activities including arranging induction sessions, on-going training, and volunteer supervision to ensure that Volunteers are fully supported in their volunteering role.

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