Our Team

Meet the Healthwatch Somerset team

Emily Taylor

Healthwatch Somerset Manager

Emily’s role is to manage Healthwatch Somerset’s Volunteer and Engagement Team.  Our team delivers engagement strategies that encourage involvement and participation in the monitoring, evaluation, and improvement of health and social care services by talking to and listening to peoples’ experiences of using these services.  Volunteers play a vital role in our work, and our volunteering programme ensures that a wide range of people are meaningfully involved in various Healthwatch activities.

Julie Draper

Volunteer Officer

Julie is the main point of contact for Healthwatch Somerset Volunteers, and will recruit new volunteers, co-ordinate all volunteer activities including arranging induction sessions, on-going training, and volunteer supervision to ensure that volunteers are fully supported in their role.

Penny Alderman

Engagement Officer

Penny’s role is to seek out and listen to the people who live in Somerset, to hear their experiences of using health and care services and record the issues and concerns raised by individuals and groups that are then used to inform commissioners and service providers.  She also signposts people to where they can get the best support to help them, and works with our volunteers in order to further research and develop particular projects that form part of Healthwatch Somerset’s Work Plan.

Karen Ball

Team Administrator

Karen’s role involves being the first point of contact for people who wish to share their feedback on health and social care services they have used, signposting people on how to complain about a service, and also relevant available services and charities who can give them help and support.  She assists with maintaining the website, and using social media to keep people living in Somerset informed of the team’s work.  Karen also organises events, training and Board meetings, and acts as PA to Healthwatch Somerset’s Manager and the Board.

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