Meet the Healthwatch Somerset team
Healthwatch Somerset Manager
Hannah’s role is to manage Healthwatch Somerset’s Volunteer and Engagement Team. Our team delivers engagement strategies that encourage involvement and participation in the monitoring, evaluation, and improvement of health and social care services by talking to and listening to peoples’ experiences of using these services. Volunteers play a vital role in our work, and our volunteering programme ensures that a wide range of people are meaningfully involved in various Healthwatch activities.
Sheila is the main point of contact for Healthwatch Somerset Volunteers, and recruits new volunteers, co-ordinates all volunteer activities including arranging induction sessions, on-going training, and volunteer supervision to ensure that volunteers are fully supported in their role.
Tanya’s role is to seek out and listen to the people who live in Somerset, to hear their experiences of using health and care services and record the issues and concerns raised by individuals and groups that are then used to inform commissioners and service providers. She also signposts people to where they can get the best support to help them, and works with our volunteers in order to further research and develop particular projects that form part of Healthwatch Somerset’s Work Plan.
Karen’s role involves being the first point of contact for people who wish to share their feedback on health and social care services they have used, signposting people on how to complain about a service, and also relevant available services and charities who can give them help and support. She assists with maintaining the website, and using social media to keep people living in Somerset informed of the team’s work. Karen also organises events, training and Board meetings, and acts as PA to Healthwatch Somerset’s Manager and the Board.
Youth Engagement Officer
Max leads our exciting new Young Listeners project which aims to encourage local children and young people to speak up about their health and care needs to help shape and improve services in the county. Max recruits and trains young volunteers, and works with them to plan and deliver activities to engage and listen to other young people. He brings young people together to share their concerns and views about health and wellbeing, and he supports them to share their ideas with those responsible for local services to help drive positive action and change.
Meet the Board
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