Meet the Healthwatch Somerset staff team – (L-R) Jonathan, Jacquie and Karen.
My role is to listen to the public’s experience of using health and care services, and record the issues and concerns raised by individuals and groups that are then used to inform commissioners and service providers. I also signpost people to where they can get the best support to help them with their enquiry. I work with our volunteers in order to further research and develop particular projects that form part of Healthwatch Somerset’s Work Plan. Sometimes this involves working with our Enter and View team to visit services and talk to actual clients and patients using the service concerned. In this way we can get first-hand information that would otherwise not be available.
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Information, Marketing & Signposting Officer
My role involves keeping the Healthwatch Somerset website up-to-date, using social media to keep people informed of the team’s work, along with our marketing and promotion. My role also includes organising and attending meetings, events, and networking with voluntary sector and other stakeholders. I help people by sharing relevant information on complaints procedures, advocacy services, and signpost people to relevant available services for health and care services.